Hiring Specialist

Dear Job Seekers,

Greetings from Sagility!

We are excited to announce that we are currently hiring for the Specialist Position.

Experience:

• 4+ years of experience in RCM/AR (Voice) and Denial Management.
• Minimum 2 years of experience in hospital billing.
• Must be a graduate.
• Flexible with work-from-office and night shifts.

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective metric management.
• Ability to coach, train, motivate employees, and evaluate their performance.
• Ability to strategically lead and develop the team toward improved performance.
• Ability to delegate and manage workloads and projects across functions within the organization.
• Ability to problem-solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively implement creative solutions.

Roles & Responsibilities:

• Effectively communicate information on products/services or troubleshoot issues within the specified time frames as agreed upon with the client.
• Focus on enabling quality deliverables and enhancing customer satisfaction.
• Provide regular and meaningful updates to clients, stakeholders, and TL/Management.
• Interact with internal and external customers to meet process deliverables.
• Manage and resolve escalations and issues raised by customers.
• Serve as the single point of contact for all knowledge-related issues.
• Perform root cause analysis on errors made by team members.
• Handle supervisor calls and escalation calls.
• Identify areas of process improvement and work effectively within the organization to implement timely resolutions. Improvements should target increasing client satisfaction and/or company profitability.
• Ensure quality in all work performed by the team and provide support to front-line employees (Sr. Process Consultants and Team Leaders).
• Coordinate with the Manager Operations to balance the needs of individual teams with those of the entire organization.
• Promote teamwork and cooperative efforts.
• Help train and provide guidance to other Supervisors within the organization.
• Maintain a clean, safe, and unobstructed work area, practicing good safety habits.
• Provide the highest quality service to internal and external customers.

Interested Applicates can share CV on Rani.Ramchandani@sagilityhealth.com

Or Whatsapp CV On 8096033091

Regards,

TA Team