Relationship Executive

Job Roles & Responsibilities For Relationship Executive

1. Client Relationship Management:
• Establish and nurture relationships with clients, distributors, and retailers.
• Regularly communicate with clients to understand their needs and address any concerns or
issues.
• Ensure high levels of client satisfaction and retention through excellent service delivery.

2. Sales Support and Coordination:
• Assist the sales team in achieving sales targets by providing administrative and logistical
support.
• Coordinate with internal departments such as marketing, supply chain, and finance to fulfill
client orders and resolve issues.
• Prepare sales presentations, proposals, and contracts for clients.

3. Market Research and Analysis:
• Conduct market research to identify potential clients, market trends, and competitor
activities.
• Gather feedback from clients and stakeholders to identify opportunities for product
improvement or innovation.
• Analyze sales data and performance metrics to track progress and identify areas for
improvement.

4. Customer Service and Support:
• Serve as the primary point of contact for client inquiries, complaints, and requests.
• Respond to client queries in a timely and professional manner, ensuring resolution to their
satisfaction.
• Provide product information and support to clients and distributors as needed.

5. Distributor Management:
• Assist in managing relationships with distributors and wholesalers, providing support to
ensure smooth distribution of products.
• Monitor distributor performance and provide feedback to help them achieve sales targets.
• Assist in negotiating contracts and agreements with distributors.

6. Order Processing and Fulfillment:
• Process client orders accurately and efficiently, ensuring timely delivery of products.
• Coordinate with the logistics team to ensure smooth transportation and distribution of
goods.
• Resolve any issues related to order fulfillment, such as stock shortages or delivery delays.

7. Reporting and Documentation:
• Maintain accurate records of client interactions, sales activities, and market research
findings.
• Prepare regular reports and presentations for management, highlighting key performance
metrics and insights.
• Provide input for strategic planning and decision-making based on market analysis and client
feedback.

8. Training and Development:
• Provide training and support to clients and distributors on product features, usage, and
benefits.
• Educate clients about new products or promotions to drive sales and increase market
penetration.
• Stay updated on industry trends and best practices through training and professional
development opportunities.