Network Security Engineer

1. KEY RESPONSIBILIITIES:

• Install and configure security related applications. Manage and maintain these software applications at customers locations.
• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed and address the root cause.
• Technical Support Engineer are the first point of contact for clients for issues concerning their software applications
• To resolve complex problems, support engineers must interact with clients through phone, emails or remote application monitoring and provide the best solution possible.
• Must ensure proper logging of all issues using the Ticketing tool and keeping customer updated from time to time on the progress
• Must have to frequently be in touch with customers and perform periodical General Health check-up of software application and establish a strong rapport with the customers point of contact.
• Technical Support Engineers should possess the ability to learn and work on changing and emerging technologies.
• Engineers maintain procedural documents and reports.
• Must assist the sales team with Demo’s, POC’s and Product Presentations

2. KEY REQUIREMENTS

• Minimum 2 years experience in Software maintenance, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, operating systems and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications like Any desk, Team Viewer and help desk software’s
• Excellent problem-solving and communication skills. Must be confident to face customers and take ownership
• Good written and verbal communication skills.
• Must be willing to travel. Both locally and within cities.
• Additional certification in Software solutions is a big plus