S P A Enterprise Services - Support Analyst (5-6 yrs)

Location : Hyderabad

Job Description :

Required Skills :

- 5+ years of experience in L1/L2 support within SAP Commerce (Hybris) environment

- Practical experience with Hybris Backoffice, working on Impex and Hybris Administration Console (HAC).

- Experience monitoring and analysing system performance, utilizing logging and monitoring tools.

- Proficiency in handling Impex files for data imports/exports and troubleshooting data-related issues.

- Experience with troubleshooting of server-side issues using HAC and Hybris logs.

- Strong communication skills, with the ability to explain technical concepts to non-technical users and teams.

- Familiarity with service management tools like JIRA for tracking incidents and requests.

- Ability to prioritize and manage multiple incidents or service requests in a fast-paced environment.

- Excellent verbal and written communication skills with the ability to communicate with all levels of the organization, from senior management to staff level teams.

- Extreme responsiveness with ability to work under pressure in a crisis, maintaining a clear sense of urgency

- Superior work ethic with a positive, can-do attitude.

- Excellent customer service skills and superior telephone etiquette.

- Demonstrated attention to detail and excellent time management.

- Superior collaboration skills.

- Flexibility with the ability to change priorities quickly, focus on new ones without distraction.

- Ability to deal with conflict and work under pressure to meet deliverable commitments.

- Technical aptitude and a passion for learning about new emerging technologies.

- Ability and willingness to travel internationally and adjust work hours to accommodate international teams.

Good to Have :

- Experience in handling both web and mobile app support projects

- Experience in mobile app related tools like Firebase, Flutter, Mobile APIs etc

- Experience with projects focused on both infrastructures and software solutions.

- Knowledge of different languages like French, Spanish, Korean and Mandarin is a plus.

- Proficient in the use of Google products: email, spreadsheet, document, presentation and analytics