Retail Sales Executive

Key Responsibilities:

Sales Leadership:

• Lead, mentor, and develop a high-performing retail sales team to achieve sales goals and exceed customer expectations.
• Set individual and team sales targets, monitor performance, and implement strategies to improve sales.
• Drive sales growth through effective customer engagement, upselling, and product knowledge.

Customer Service:

• Ensure outstanding customer service and a positive shopping experience, resolving any customer complaints or issues promptly.
• Build strong customer relationships and create loyalty through personalized service.

Team Management:

• Hire, train, and evaluate sales staff, fostering a collaborative and motivated work environment.
• Conduct regular team meetings to communicate goals, updates, and performance feedback.
• Provide ongoing coaching to enhance team performance and ensure adherence to company policies.

Inventory & Visual Merchandising:

• Monitor and manage inventory levels, ensuring stock is replenished in a timely manner.
• Oversee visual merchandising to ensure displays are attractive, organized, and aligned with brand standards.

Sales Reporting & Analysis:

• Prepare and analyze sales reports, tracking key performance indicators (KPIs) and trends.
• Use sales data to identify opportunities for growth and areas needing improvement.
• Operational Excellence:
• Ensure adherence to store policies, procedures, and health & safety standards.
• Maintain store cleanliness, organization, and visual standards.
• Manage store budgets and expenses to optimize profitability.

Qualifications:

• Education: Bachelors degree in Business, Marketing, Retail Management, or a related field (preferred).

• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven track record of meeting or exceeding sales targets.
• Strong analytical skills with the ability to interpret sales data and trends.
• Proficient in Microsoft Office and retail management software