Senior Cloud Operations Engineer

Job Purpose

The purpose of this job description is to identify and recruit a highly skilled and experienced individual to fulfill the role of a Cloud/DevOps Engineer within our organization. The ideal candidate will possess a diverse set of technical competencies and expertise necessary to maintain, secure, and optimize our IT infrastructure and cloud-based services.

Key Responsibilities:

• Support key implementations based on RWSs services, with particular focus on Amazon EKS (Elastic Kubernetes Services) and related products
• Manage application infrastructures in geographically dispersed data centers
• Work closely with science, development and product teams throughout the dev lifecycle and deployment process, to ensure high-quality releases and successful outcomes.
• Application deployments, monitoring, and overall service availability.
• Provide input on scalability, capacity planning and high availability concerns.
• Take ownership of and provide real time response/resolution to escalated customer support inquiries or escalated infrastructure alerts.
• Troubleshoot issues in a methodical, consistent, and efficient manner.
• Maintain high quality service desk entries including prompt, accurate and detailed notes.
• Monitor service availability (including the underlying infrastructure) and react to alerts prior to them becoming critical.
• • Automate tasks using config management and scripting languages for scalability, repeatability, and increased efficiency.
• • Ensure OS and userland patches are up to date; maintain and test server backups.
• • Ensure server/process documentation is accurate, up-to-date, and appropriate.
• • Document and share knowledge within the team and help train other team members.
• • Communicate effectively with Development and Support teams, escalating issues appropriately.
• • Contribute to departmental roadmap with technology or process initiatives to provide continuous improvement.
• • Maintain an up-to-date knowledge of Internet technologies and developments.
• • Participate in after-hours on-call support/monitoring rotation and occasional after-hours scheduled work.
• Represent Cloud Operations in meetings and workshops with the client where relevant to their implementation and service.
• Take clear ownership as the primary cloud engineer for building and improving the service.
• Provide constructive input into future changes to the implementation and service.

Skills and Experience:

The ideal candidate for this role will have 6+ years of technical experience in a client-facing services environment in delivering complex client projects.

Essential

• In-depth knowledge of Windows and Linux administration
• Good knowledge of OS Administration Windows, Amazon Linux, Red Hat
• Good knowledge of networking principles (Active Directory, DNS, firewall, load balancers, etc.)
• CI/CD tools Jenkins, Nexus, Spinnaker
• Configuration and deployment automation Ansible, python, Terraform, CloudFormation
• Version control systems Git
• In-depth knowledge of AWS EKS is necessary.
• Configuration and administration of database services PostgreSQL, MongoDB
• Monitoring tools Zabbix, StatusCake, Dynatrace, Prometheus,Cloud watch.
• Logging tool - Graylog
• Scripting Languages – PowerShell, Python
• Cloud Knowledge – AWS.
• Good knowledge of general Information Security and Privacy Policies in an IaaS, PaaS environment and ISMS processes
• Strong people skills and the natural ability to communicate effectively internally and externally. Develop relationships with both technical and non-technical personnel in a confident and friendly manner.
• Excellent written and verbal communication skills (English)
• An initiative-taker able to work independently and be resourceful in terms of finishing tasks and responsibilities.

Desirable

• Experience with automated infrastructure deployment and related technologies (python, PowerShell, CloudFormation, Terraform)
• Experience in training and writing process documentation.
• ITIL V4 Foundation

Qualifications and pre-requisites

Essential

• Technically relevant degree or equivalent professional qualification
• Must have a valid passport and the ability to travel internationally

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.