Service Management & Operations Sr Associate 1

JOB SUMMARY

The primary function of the USI Operations Sr. Associate is to coordinate project and operational aspects of the USI leadership and operations team. This role provides support to the assigned USI operations team or function in areas associated with meetings, data analytics, reporting, and operational programs. This position is responsible for the creation and revision of reporting and / or materials required for leadership meetings. In this capacity the USI Operations Sr. Associate will provide support with planning, coordination, and execution of meetings and other operational activities and projects.

ESSENTIAL DUTIES

• Provide assistance for time-sensitive and proprietary tasks for Assigned Leadership team members as requested.
• Work with leadership to coordinate communication, and support needs affecting the successful execution of leadership and operational activities.
• Partner with assigned USI leadership and operations team members to develop leadership meeting objectives and agendas, document meeting outcomes, and follow up on related action items.
• Assist with practice management reports, maintaining dashboards, and continuous process improvement.
• Support leadership in execution of strategic or tactical imperatives.
• Liaise with internal organizations (human resources, finance, marketing, sales, etc.) in support of related operational functions, with guidance and instruction from assigned operations leadership.
• Assist with uploading and/or organizing documents in SharePoint or other document management sites.
• Be a resource to USI operations resources, fielding questions.
• In conjunction with assigned leadership, support the definition of project scope and revise as appropriate to meet changing needs and requirements. Support leadership to manage project objectives, schedule, resources, and deliverables.
• Create and update project plans.
• Working with assigned leadership to support response to and resolution of troubled initiatives on an as-needed basis.
• Provide oversight and advocacy for the effective efficient use of internal systems.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree or equivalent experience

Experience

• 3-5 years relevant experience preferred
• Experience managing multiple projects of low to moderate risk
• Previous project or team management experience preferred

Technical Skills

• Strong Microsoft Office skills including Microsoft Word, PowerPoint, Excel and Outlook, required.
• Ability to prepare PowerPoint presentations including charts, graphics and tables, speaker notes & handouts, etc., required.
• Advanced Microsoft Office Excel skills, preferred.
• Strong communication skills both written and verbal.
• Experience working in Smartsheet, preferred.