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Data Quality Specialist 2
RSM US in India
posted 5mon ago
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Flexible timing
Key skills for the job
Job Description
- The Data Quality Specialist 2 is an important role within the Data Operations team that supports our ability to operate as a data-driven organization by maintaining the integrity of our customer information and providing data services across the CMG organization
- Specifically, this role is responsible for ensuring we have a high-quality, accurate, consistent, and complete data set that can be used for managing sales processes, relationship management processes, and for reporting and analytics purposes
- This role will usually be the point of first contact for data issues and will communicate with internal customers of all levels
- This role will also be part of the team which provides general data consultation and support
- Perform data loads, reconciliations, data merges, deduping, data profiling tasks- 25%
- Perform regular data audits and work closely with the Data Operations team to address any gaps identified. Partner with data stewards to improve auditing and reporting - 25%
- Seek data quality feedback from userbase to ensure a continuous focus on data quality improvements.
- Assist with root cause analysis for select data issues - 25%
- Provide light Service Now ticket and Azure Dev Ops support as needed -10%
- Create/update team documentation and training- 10%
- Other duties as assigned- 5%
- BA/BS degree in technology or business or equivalent practical experience
- Excellent customer service skills with ability to manage stakeholder expectations and interact with team members across all levels of the organization (Required)
- Detail oriented with exceptional organizational and prioritization skills (Required)
- Ability to work in a fast paced and ever changing environment (Required)
- Ability to clearly communicate and explain complex data requirements to cross-functional teams (Required)
- Basic familiarity with database concepts and queries (Required)
- Self-starter with ability to work both independently and within a collaborative team (Required)
- 3 to 4 years Dynamics CRM/365 experience (Preferred)
- 3 to 4 year minimum in a Data Quality/Management/Operations role (Preferred)
- 5 + years proven customer service skills (Required)
- Basic knowledge of SQL writing/optimizing queries (Required)
- Basic knowledge of database concepts (Required)
- Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word) (Required)
- 3 to 4 years experience working with Alteryx or other ETL tools (Preferred)
- 3 to 4 + years experience working with a work queue program (Ticket system) (Preferred)
Employment Type: Full Time, Permanent
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