Account Management Analyst 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

We are RSM, the leading provider of professional services to the middle market globally. For 99 years, we have been dedicated to instilling confidence in a world of change, empowering our clients and people to reach their full potential. Our inclusive culture and exceptional talent drive our success and make us unique.

We are seeking an Account Management Analyst to join our team. This role supports Account Managers by managing renewals, recurring services, and technology subscriptions, ensuring seamless client experiences and long-term satisfaction. Youll collaborate with internal stakeholders to identify opportunities for retention, growth, and process improvement, leveraging data-driven insights to enhance efficiency and client value. This role will significantly impact client service success, ensuring clients receive exceptional support, strengthening relationships, and building trust. By focusing on high-quality service and support, you will contribute to the overall success and satisfaction of our clients.

Join us to thrive in an inspiring environment that empowers both personal and professional growth. At RSM, theres no one like you, and thats why theres nowhere like RSM.

Key Responsibilities

Client Relationship & Support

• Support account managers in managing and growing client relationships.
• Serve as a key contact for client inquiries, ensuring timely resolution and high satisfaction.
• Collaborate with internal teams to deliver seamless client experiences.

Contract & Subscription Management

• Oversee renewals of service agreements and subscription contracts.
• Ensure timely renewals, accurate documentation, and alignment with client goals.
• Optimize contract terms to improve retention.

Data Analysis & Insights

• Analyze client data to track performance metrics and provide actionable insights.
• Maintain accurate CRM records and identify trends, opportunities, and risks.

Operational Excellence

• Improve processes to enhance efficiency and reduce turnaround times.
• Support client meetings with agenda preparation, follow-ups, and documentation.
• Assist in creating client-facing materials aligned with strategic goals.

Strategic Growth

• Identify upselling and cross-selling opportunities to drive revenue and retention.
• Act as a liaison between onshore teams and stakeholders to align on client priorities.
• Contribute to strategies for long-term client partnerships and growth.

Key Areas of Value and Impact

• Client Service Success: Ensure clients receive exceptional support and service, strengthening relationships and building trust.
• Strategic Client Engagement: Supports account managers with actionable insights and operational backing for high-value interactions.
• Enhanced Client Experience: Ensures consistent, quality service to build trust and strengthen relationships.
• Revenue Growth & Retention: Drives renewals, identifies growth opportunities, and reduces churn through proactive efforts.
• Operational Efficiency: Streamlines processes and optimizes resources for greater productivity.
• Data-Driven Decisions: Equips account managers with insights to anticipate needs and deliver tailored solutions.

Ideal Candidate Profile

Experience:

• 3-5 years in client management, account support, operations, or related fields (e.g., project management, marketing, business development).
• Preferred experience in top-tier firms or corporate environments.

Skills:

• Strong understanding of client relationship dynamics and strategic account management.
• Proficient in CRM systems, data analysis tools, and Microsoft Office suite.
• Exceptional organizational, multitasking, and problem-solving abilities.
• Excellent written and verbal communication skills for effective collaboration with diverse teams and clients.

Qualifications:

• MBA or Masters degree in a relevant field.
• Basic understanding of company financials, client service, and sales/pre-sales in professional services.

Attributes:

• Detail-oriented with a strong client service mindset.
• Adaptable to changing environments and capable of managing multiple priorities.
• Proven ability to work effectively in fast-paced and team-oriented settings.
• Comfortable working in a virtual environment and available for Shift 2 (2 PM to 11 PM).

Why Join Us?

• Global Impact: Work with international clients across diverse industries, delivering high-value services worldwide.
• Investment in Talent and Infrastructure: RSM invests in state-of-the-art facilities and offers opportunities to talent from Tier II cities, ensuring a collaborative, dynamic, and inclusive work environment.
• Rapid Expansion of USI: Join a firm with ambitious growth plans, aiming to grow its USI team to 5,000 by 2026.
• Career Growth: Access continuous learning, mentorship, and global mobility opportunities to advance your career.
• Purpose-Driven Work: Make a tangible impact on clients businesses while being recognized with competitive pay and rewards.
• Innovative Culture: Collaborate in a forward-thinking, data-driven environment using cutting-edge tools and technologies.
• Work-Life Balance: Enjoy a hybrid work model (2 days in-office, 3 days virtual) and flexible shift options. 
• Inclusive Workplace: Be part of a diverse, supportive team rooted in RSM's "Five C's": Caring, Curious, Collaborative, Courageous, and Critical Thinkers, ensuring a nurturing and empowering work environment.
• Future-Ready Skills: Lead digital transformation initiatives, leveraging AI and automation to drive innovation.
• Commitment to Employee Satisfaction: RSM is committed to achieving high employee satisfaction and focuses on client satisfaction and retention, ensuring a positive work experience and contributing to the firm's success.