Manager, Enterprise Strategy

The primary component of this role will be operating model design (in Sales functions), business process design and improvement, organizational digital and experiential transformation, whereby helping to scale experience transformation as a practice and set of disciplines, development of assets and expansion of service offerings within RSM are secondary components of this position.

• Bachelor's Degree or equivalent (required)
• Technical knowledge of CRM-to-ERP in Lead to Order and Order to Cash processes (required)
• Strong technical knowledge and experience with how sales functions leverage CRM systems to improve operations (required)
• Experience consulting on large C/EX solutions, which include Sales Tech, such as CRM systems, and marketing, branding, and advertising campaigns, and large organizational transformation projects (secondary) RequiredIndustry experience in sales (required), marketing, service operations (Preferred)
• Ability to effectively manage overall client relationships to exceed client expectations in a sophisticated large consulting firm environment (required)
• Ability to provide effective communication to client project teams, executive sponsors and internal practice groups (required)
• Ability to develop and maintain strong relationships with centers of influence and professionals (preferred)
• Client Engagement Delivery: Analysis, development and documentation of improvement opportunities, e.g. business process mapping and will include technology implementation and training components of front-office focused technologies, such as CRM systems (i.e. Salesforce CRM, Microsoft Dynamics CRM, etc.)
• Client relationship management, supervision of staff, (onsite) client projects and development of Experience Transformation services within the larger marketplace, including demonstrating capabilities related to: human-centered strategic consulting, design, brand & marketing, customer/employee experience solutions and transformation deliverables.
• Some new opportunity pursuits, taking a consultative approach to growing strategic accounts