Finance Operations Director1

Finance Operations:

• Work closely with US Finance Operations Leader to drive performance and manage a high-performing finance team.
• Oversee daily operations and ensure success of the Finance Operations USI team.
• Accountable to US functional leads (AR, Billing, AP) for the quality of service provided by USI team.
• Lead negotiation of Service Level Agreements (SLAs) with firmwide and functional leaders.
• Identify and assess issues, manage risks, and provide guidance for continuous improvement.
• Serve as a trusted advisor, offering strategic recommendations to improve operational efficiency and performance.

Process Improvement and Innovation:

• In partnership with US functional leads, regularly assess and enhance processes to improve efficiency and effectiveness.
• Implement best practices and innovative solutions to boost accuracy and speed.
• Keep up-to-date with industry trends and advancements in Billing, Accounts Payables, and Accounts Receivables, including the use of AI and automation technologies.

Team Leadership and Development:

• Build, nurture, and lead a high-performing Finance Operations team in USI.
• Offer mentorship, training, and career growth opportunities for team members.
• Cultivate a collaborative and inclusive team culture within the Finance Operations group in USI.
• Promote a positive work environment that encourages innovation, teamwork, and knowledge-sharing.

Talent Retention & Budget Management:

• Collaborate with internal and external stakeholders, including vendors, to optimize and enhance talent acquisition.
• Lead the onboarding process, manage goals, and provide ongoing feedback in partnership with US functional leads to manage attrition.
• Conduct mid-year and annual performance reviews in collaboration with function leads.
• Negotiate and manage compensation.
• Review and manage the annual budget for Finance Operations in USI.

Client Service and Relationship Management:

• Ensure high levels of both internal and external client satisfaction through proactive communication, effective problem-solving, and regular feedback review.
• Build and maintain strong relationships with stakeholders across the organization.

Minimum Qualifications

EDUCATION/CERTIFICATIONS

• Graduation in BCOM/BBA or any other similar field
• Advanced degree or professional certification (e.g., MBA) preferred

EXPERIENCE

• 10-12 years of progressive experience in Finance Operations or comparable experience Required
• Proven experience with Workday Preferred
• Professional services experience Preferred

TECHNICAL/SOFT SKILLS

• Strong analytical skills with the ability to interpret complex financial data.
• Proficiency in financial reporting tools and software (e.g., Excel, Power BI, etc).
• Excellent communication and interpersonal skills.
• High level of self-motivation, resourcefulness, and client service orientation.
• Ability to manage multiple priorities and deliver high-quality results under tight deadlines.

LEADERSHIP SKILLS

• 5+ years' experience managing staff - Required
• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities - Required
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change - Required
• Strong communication skills; Able to communicate effectively with people at all levels of the firm - Required
• Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential - Required