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RSM India
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147 RSM India Jobs
Supervisor, ServiceNow
6-10 years
Bangalore / Bengaluru
1 vacancy
Supervisor, ServiceNow
RSM India
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Managing and supervising support staff
- Maintaining records and writing reports
- Providing cross-vendor communication in a multi-vendor environment
- Stakeholder engagement, communication, and training
- Support customers across various time zones
- Working with cross-functional teams
- Providing on-call support
- Assessing problems
- Identifying and assessing technical solutions
- Troubleshooting and solving existing problems
- Managing enhancements using an Agile Framework
- Monitoring SLA
- Act as escalation point
- Minimum 7 years of total IT experience
- Minimum 5 years of ServiceNow Support and Development experience
- BE/BTech degree in Computer Science, Information Systems or equivalent field
- ITIL Foundations v3 certified, v4 preferred - good to have
- ServiceNow Certifications - CSA - mandatory plus 1 mainline certification, CIS-MSP preferred - implementation specialist certification should be fine.
- Knowledge, Skills and Abilities:
- Experience with ServiceNow modules - ITSM, SPM, ITOM, ITAM, CMDB
- Experience with leading application support and development activities
- Experience with resolving issues within strict SLA timelines
- Ability to work in shifts or out of standard working hours
- Experience with standardizing and documenting support procedures and knowledge for client accounts
- Strong written and oral communication skills including presentation skills
- Strong problem solving and troubleshooting skills
- Proven success in contributing to a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Supervisor roles with real interview advice
What people at RSM India are saying
Rating based on 1 Supervisor
review
Anonymous · Finance & Accounting
in Kolkata
Good Salary. Lot of parties with hard drinks
- Salary - Good
1) No Job Security 2) Toxic Management 3) Not a structured organization
- Skill development - Bad
Supervisor salary at RSM India
What RSM India employees are saying about work life
RSM India Benefits
Job Training 
Free Transport 
Soft Skill Training 
Health Insurance 
Work From Home 
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