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Firmwide Outsourced Solutions and Managed Services Manager
7-12 years
Gurgaon / Gurugram
1 vacancy
Firmwide Outsourced Solutions and Managed Services Manager
RSM India
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Oversee the delivery of services to clients, ensuring high levels of satisfaction.
- Manage and lead service delivery teams, providing guidance and support.
- Develop and maintain strong client relationships, acting as the primary point of contact.
- Monitor service performance metrics and implement improvements as needed.
- Ensure compliance with service level agreements (SLAs) and contractual obligations.
- Conduct regular service reviews with clients and internal stakeholders.
- Identify and mitigate risks to service delivery.
- Collaborate with other departments to resolve service-related issues.
- Drive continuous improvement initiatives to enhance service quality and efficiency.
- Prepare and present service performance reports to senior management.
- Service performance reports and dashboards.
- Client satisfaction surveys and feedback reports.
- Service level agreement (SLA) compliance reports.
- Risk assessment and mitigation plans.
- Continuous improvement plans and implementation reports.
- Training and development plans for service delivery teams.
- Bachelor s degree in Business Administration, Marketing, or a related field.
- Minimum of 8 years of experience in bid management, proposal development, or a related role within the managed services outsourcing industry.
- Proven experience in bid management and proposal development, preferably in the managed services industry.
- Strong understanding of the managed services market and competitive landscape.
- Ability to lead and motivate cross-functional teams.
- Strong organizational and time management skills.
- Proficiency in proposal automation tools and CRM systems.
- Proven track record of managing and winning complex bids and proposals.
- Strong understanding of bid management best practices, methodologies, and tools.
- Excellent project management and organizational skills, with the ability to manage multiple bids simultaneously.
- PMP certification highly desirable
- Exceptional written and verbal communication skills, with the ability to craft compelling proposals and presentations.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, CRM) and bid management software.
Employment Type: Full Time, Permanent
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