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Support Executive
Routematic
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle incoming calls and tickets. Make outbound calls to customers as necessary.
- Provide accurate, valid and complete information by using the expertise on Routematic software.
- Handle customer complaints, provide appropriate solutions and alternatives within agreed SLAs; follow up to ensure resolution.
- Prioritize tickets based on analysis of the issue.
- Identify and assess customers needs to achieve satisfaction.
- Communicate (verbally, through mail and call) effectively with end customers.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Generate reports on average response time, Ticket resolution time, open/priority tickets etc for stakeholders.
- Should be fine with working from client locations
- Should be fine with working in night shifts
- Should be willing to handle additional responsibilities.
Experience:
- 2+ years
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job description What people at Routematic are saying
What Routematic employees are saying about work life
based on 20 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Routematic Benefits
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