Team Leader - Operations

Roles and Responsibilities

STRATEGIC

Ensure preparation of daily route sheet and route prioritization for operations

OPERATIONAL

• Prepare Indent for hand-over to ATM/CIT operators for daily route operations

• Prepare, allocate and replace resources for withdrawal and dispatch route

• Allocate android to custodians

• Check loading performance by coordinating with the Reports team

• Share the customer report with the bank at the end of day

• Manage escalations related to ATM and CIT and coordinate with FLM coordinators for closure of the issues

• Support recon team by responding to internal recon related queries

• Check and validate the daily route plan at the end of day

• Perform the debriefing of the route with ATM/CIT operators

• Ensure proper cash processing, in the case of night duty

• Monitor CBR submission

• Monitor skip loading report

• Prepare monthly Operations MIS for the routes

• Assist Branch Manager in preparation of feasibility report for new operations

• Coordinate with bank / MSP officials for external audits

• Coordinate with CVOs for internal audits

PEOPLE

• Manage a team of ATM/CIT operators by leading and coaching to engage and motivate them towards consistently achieving customer service goals.

Desired Candidate Profile

Candidate with experience in logistics operations with Team Management can only apply