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Tools & System Administrator
Roblox
posted 4mon ago
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Flexible timing
Key skills for the job
Job Description
We are in search of a Tools and System Administrator to take ownership of and manage innovation and implementation of tooling initiatives across our Safety Operations teams. The goal is to have a forward thinking team member to manage implementation and changes (incremental, reworking) systematically while identifying and coordinating improvements. We envision building a premier suite of agent tooling, with this role playing a critical role in driving innovation and operational excellence within our organization.
You will report to the Tools and Systems Manager.
You Will:
- Administer applications, including implementation and configuration changes, to support 24/7 operations (example applications: Zendesk, Playvox, Absorb, Qualtrics, and others).
- Analyze, provide feedback, translate and maintain business requirements and processes into technical requirements, and manage implementation in coordination with the Trust and Safety teams, including new functionality and tooling evaluation.
- Work with external and internal teams to identify, analyze, and resolve issues, questions, and desired changes involving the suite of tools including before problems arise.
- Collaborate with peers and incident management team(s) to ensure all protocols are diligently followe'd
- Multi-task and manage changing and possibly conflicting priorities to meet the demands of internal and external customers
- Support the strategic goals of Safety Operations
- 2+ years of experience in CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration.
- 2+ yrs of experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications.
- Ability to use data to identify and lead decision making for process improvements to enhance operational efficiencies.
- Experience collaborating and communicating effectively with management, multiple business units, and product development teams.
- Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
- Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
- Proactive Problem Solver : You anticipate potential problems and take proactive and decisive action to solve them.
- Team-oriented: You lift up your peers and find ways to make the team stronger.
you'll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
Employment Type: Full Time, Permanent
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based on 5 employees
Flexible timing
Monday to Friday
Within city
Night Shift
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