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Customer Support Intern
Riskcovry
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Act as aTechno-Functional Consultant and maximize adoption of the product
Assist & trainCustomers to implement their process and help them to resolve their supportqueries
Increase overallretention and do in-depth analysis to create up-sell/cross-sell opportunities
Eliminate risksproactively and share product feedback and experience with Product team
Showcase newlyreleased features and maximize the consumption, share road-map with customersand gather their feedback to improvise the product
Delivering andcommunicating ROI for our clients, throughout the customer lifecycle
Being the trustedpartner for the customer on use-case and product functionality
Customer onboarding,training, and support
Making customers awareof resources such as knowledgebase articles, tutorials,how-to videos and webinars
Gathering customerfeedback and sharing it internally to improve the product and/or establishbetter Customer Support practices
Analyzing customer dataand helping them discover aspects of the product that are most beneficial tothem
Carrying out periodichealth checks to avoid churn
Firefighting duringaccount escalations
Account management andrenewals
Keeping customersupdated on changes to the product theyre using, new features and new productsthey might find useful
Encouraging customeradvocacy through internal NPS surveys, external reviews, case studies,testimonials, and referrals
Upselling andcross-selling through review of customers progress
Requirements
Requirements
Preferred Qualifications
We dont care about your educationdegree, # of years of experience as far as your ground knowledge is solid.
Excellent verbal and writtencommunication skills
Natural sense of no I being in anyTEAM
Employment Type: Full Time, Permanent
Read full job descriptionRiskcovry Interview Questions & Tips
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What people at Riskcovry are saying
What Riskcovry employees are saying about work life
based on 20 employees
Flexible timing
Monday to Friday
No travel
Riskcovry Benefits
Submitted by Company
Gymnasium 
Work From Home Team Outings Health Insurance Job Training
Submitted by Employees
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Riskcovry Mumbai Office Location
Mumbai Office
Headquarter
314, Duru house, 3rd floor Juhu Tara road Next To JW Marriott, Juhu, Vile Parle West, Mumbai, Maharashtra 400049
Mumbai
400049
400049
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