AppDynamics Administrator - ITIL Framework (4-7 yrs)

Desired Competencies (Technical/Behavioral Competency)

Must-Have :

- Hands-on experience in AppDynamics machine agent installation and configuration.

- Hands-on experience in AppDynamics Java agent installation and configuration for different tech stack like Tomcat, WAS ND, Genfire, Tibco BW, Microservices etc.

- Hands-on experience in AppDynamics machine agent extension configuration for different tech-stack like Webserver, Nginx, IBM MQ, Tibco EMS etc.

- Hands on experience in creating dashboards and reports on AppDynamics.

- Having good knowledge in all AppDynamics parameter that are needed to be configured in JVM argument.

- Having good knowledge in troubleshooting the issue related to Node not reporting in controller post agent installation.

- Should be aware of configuration changes needed if one application need to be migrated from one controller to another controller. Metrics Browser. Agent upgrade. Location of AppD agent logs. Enabling different mode in agent logs.

- Should be aware of basic command, ownership and permission changes in Unix.

- Operating in shifts in support engagement.

- Having Problem Solving, Logical and Communication Skills.

- Willingness to upskill in related technology as per project need.

- Business transaction identification, flowcharts, triaging and troubleshooting leveraging AppDynamics, Alert setup and management leveraging AppDynamics

- Good-to-Have Microservices, Observability, Unix/Linux, Shell Scripting, Grafana, Splunk

Responsibility of / Expectations from the Role :

- Follow ITIL Best Practices and work on various ITIL processes such as Incident Management, Change Management and Service Now Requests etc.

- Onboard different application in AppDynamics though various steps like preparing document for Machine/java agent installation. Then provide support in Change Request and guide MW team during those agent installation. Troubleshoot the issue if node doesn't report post agent installation.

- Technically lead and groom a team of support executives who are geographically distributed

- Implement Intelligent automation tools, dashboards to reduce manual effort

- Understand the overall technical architecture and implement improvements

- Must be willing to work in shifts (no night shift) and weekends (compensatory off will be provided)