Ripik.AI - Vice President - Customer Success - IIT/NIT/BITS/IIM A/B/C (8-12 yrs)

About us:

Ripik.ai is a fast-growing industrial AI SAAS start-up founded by IIT D/BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders. Ripik.ai builds patented full stack software for automation of decision making in the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises in India including the market leaders in steel, aluminum, cement, pharma, paints, consumer goods and others. It is one of India's very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM. The Ripik team is growing fast and looking for stellar individuals to join.

About the role:

Be a Mini-CEO of the product (Ripik Vision for steel or Ripik Vision for aluminium or any other one) with 3 major areas of focus

i) driving product development

ii) business/traction for the product

iii) user happiness

Driving product development

- Be in charge of the product roadmap, suggest and incorporate new features into the roadmap as necessary

- Liaison with the engineering and ML team to develop new product features and drive execution as per product roadmap

Driving business/traction of the product

- Drive product marketing such as collateral creation, videos etc in coordination with content/design teams

- Responsible for replication of the product across business sites/ lines for our key accounts

- Participate in senior client business development discussions for product demos

Driving user happiness

- In-charge of deployment at some of our key clients

- Interface with senior and middle level users/ clients to gather feedback, build into roadmap and drive user happiness

- Lead team of 15-20 customer solution managers, associates.

- Manage all client relationships across the world (India, US, Europe, Middle East)

- Interface between the Ripik delivery team and clients.

- Be the face of ripik.

Required Skills & Experience:

- B.Tech from Tier 1 college + MBA from IIM A/B/C desirable.

- 8+ years of work experience either in software development in PM roles OR in manufacturing roles with exposure to factory floor operations

- Minimum 3-4 years of experience in leading deployment for enterprise software companies.

- Excellent communication skills: written, verbal, and ability to present to customers remotely or on site.

What can you expect?

- A front row seat in the rocketship. We are where Google was 20 years back.

- World class work culture, coaching and development

- International exposure