Senior Manager Salesforce Development

Senior Manager Salesforce Development

Job Description:

Say hello to possibilities.

Its not everyday that you consider starting a new career. Were RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

We are seeking a highly skilled and experienced Senior Manager, Salesforce Development to join our team. TheSenior Manager, Salesforce Development will take charge of leading the development and support of Quote-to-Cash (QTC) processes, built within or around the Salesforce platform. The ideal candidate will have a strong background in software development and a proven track record of successful project leadership. This role demands a collaborative leader with a strong sense of ownership, accountability, and priority management skills, capable of building and nurturing a high-performing team.

Primary Responsibilities:

• Lead the design, development, and deployment of quoting, ordering and contract management solutions to meet business requirements and satisfy top-grade stability and quality standards.
• Manage a team of developers, QA and release engineers, providing technical guidance and mentorship. Implement best practices for software development, data management, and system integration.
• Provide technical expertise and support for QTC-related projects and initiatives. Partner with Product Team and business stakeholders in solution design and troubleshooting of problem escalations.
• Manage the execution of implementation plans from inception to successful completion, ensuring transparent status reporting. Collaborate closely with cross-functional Project and Program Managers throughout all phases of the initiatives.
• Maintain high standards of quality in product documentation. Ensure that product documentation remains clear, comprehensive, and up-to-date.
• Actively participate in applicable compliance, governance and risk management frameworks. Collaborate with peers in design and architectural validations. Adhere to established security, privacy, and data management protocols in accordance with company standards. Take a proactive approach to risk identification and adeptly mitigate potential challenges.

Minimum Qualifications, Education and Experience:

• BS/BA degree or equivalent experience in the field.
• 12+ years of experience with implementing, supporting and enhancing software products on the Salesforce platform.
• 3+ years in the software development management position is good to have..
• Strong knowledge of the core Salesforce architecture and offerings, including Sales, Marketing and Service Clouds.
• Hands-on experience in developing applications using SalesForce stack, such as Apex, SOQL, SOSL, Lightning etc.
• Knowledge of the SalesForce audit and monitoring methodologies.
• Familiarity with other front and back end technologies, e.g. Node.js, Angular etc.
• Comprehensive knowledge and understanding of SDLC best practices and techniques.
• Excellent communication, presentation, and negotiation skills.