Manager - Data Science - Digital Customer Experience - Consulting Firm (10-15 yrs)

Manager - Data Science - Digital Customer Experience - Consulting experience only

- Master's or Ph.D. degree in a quantitative field such as Mathematics, Statistics, Economics, Analytics, Computer Science or a related field.

- Minimum of 10+ years of experience in executing end to end analytics and data science business problems.

- Expertise in Design & Setup of Data Ecosystems, Customer Experience Enhancement & Optimization, ML-driven solutions, Personalization & Continuous Optimization.

- 4+ years of experience managing a team and guiding them through project planning, data analysis, visualization, story boarding and measurement & tracking KPIs for success.

- Extensive experience in Data Science, Machine Learning, Statistical modeling techniques and data mining concepts.

- Ability to quickly identify issues, analyze root causes, and implement effective solutions while tracking and analyzing the performance of various digital customer experience journeys.

- Strong understanding of business metrics and KPIs, with the ability to translate data into strategic insights that drive business decisions and align digital CX strategies with business objectives.