Associate Support Engineer, Oracle Configurator

About Rimini Street, Inc

Rimini Street, Inc

(Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner

The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation

To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider

To learn more, please visit riministreet

com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn

(IR-RMNI)

We are actively seeking a Sr

Associate Support Engineer, Oracle Configurator

This role is based in India, Hyderabad

About Rimini Labs India

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development

In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc,) & advanced services (Managed services, Professional services, Security Managed Services etc)

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software

Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, if you are best of the best, you belong to Rimini

We are on a mission to contribute significantly to our Rimini ONE program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software

Position Summary

The primary purpose of Sr

Associate Support Engineer, Oracle Configurator role is to provide professional and quality functional consultancy for Oracle Configurator

Essential Duties & Responsibilities

Responsible for Operations support for Oracle Configurator, including Month-End Close, Year-End Close activities

Responsible to develop ad-hoc SQL queries & analyze medium complexity data sets in response to Customer needs

Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems

Provide new or modified application configuration to resolve incidents

Provide support for Integration testing, User Acceptance Testing during Release cycles

Replicate reported issues as needed for troubleshooting

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting

Advise end users and junior coworkers on application functionality and capabilities

Identify & automate various manual tasks

Experience

Minimum of 3-6 years hands-on experience in a support role with a focus on Oracle Configurator

Strong knowledge of Oracle Configurator Extensions associated APIs, configurators CZ schema, validation rules

Solid understanding of end-to-end connectivity and integration points between Oracle Configurator, ERP, and other edge applications

Debugging of Configurator model issues

Familiarity with Agile methodology and best practices

Good understanding and cross stream knowledge of BOM & SCM & Oracle Inventory

Experience of analyzing and resolving production issues and performing Root Cause Analysis is mandatory

Ability to write basic PL/SQL queries to debug is essential

Ability to develop test scenarios, support unit testing and user acceptance testing

Implementation experience would be an advantage but it not mandatory

Skills

Good communication skills, both written & verbal with ability independently handle conversations with client business users

Good analytical & trouble shooting skills and tenacity in problem solving

Should be an excellent team player

Ability to analyze & resolve medium complexity cases independently

Should be process oriented

Should have a customer centric approach towards any tasks assigned with ability to build strong working relationships with client stakeholders

Additional Duties & Responsibilities

This position is required to support clients in specific business hours

Resource will need to work in UK Shift from 4 AM IST to 1 PM IST

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street

We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members

Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you

Our work is challenging and meaningful

We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

We dream big and innovate boldly

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration

Clients

We relentlessly pursue solutions that help clients achieve their goals

Our unmatched client care is rooted in our passion for exceptional service

Community

We believe in leaving the world a better place than we found it

With the Rimini Street Foundation, weve made positive impacts in six continents for over 425 charities

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017

Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts

See all of our awards and recognitions here: https://www

riministreet

com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www

riministreet

com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources

Unsolicited resumes will be ineligible for referral fees