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15 Rimini Street Jobs
Sr. Principal Manager, Manage Services
18-20 years
Hyderabad / Secunderabad
1 vacancy
Sr. Principal Manager, Manage Services
Rimini Street
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Build and manage a strong process to deal with L1 / L1.5 level support.
- Prepare CC resources capable deal with more complex (L2 level) support tickets.
- Performs timely audits to improvise operations.
- Work collaboratively with leadership team to improve team processes and ensure best practices are followed.
- Work with Rimini Manage (Managed Services), Rimini Support (Product Support) delivery teams to evaluate new areas to collaborate and strengthen the identified/existing areas. Extend the scope to Global Product Dev team in the future.
- Automate reparative tasks to improve efficiency.
- Be a pro-active leader within a support organization.
- Running 24x7x365 operations
- other duties, responsibilities, and activities may change or be assigned at any time.
Competencies Required:
- Mindset: Think Global and Act Local, have a global mindset and work closely with Global as well as Local Leadership team
- Programs: Drive global programs and find opportunities to take local programs to global level
- Ethics Compliance : Carry out the duties of this position with a high degree of personal commitment to and modeling of ethical behaviors. Lead the development and implementation of policies and practices to ensure the organization adheres to ethical norms and is adhering the local and international legal requirements.
- Strategy : Enable the strategic direction of the CC. Utilize Business Intelligence to analyze data to contribute to strategic global initiatives and organization-wide planning and decision making in support of CC s Goals Strategies. Maintain knowledge of emerging technologies and trends in CC operations.
- Inspiring Leadership : Mentor and support people growth by adopting coaching style.
- Collaboration: Establishes and maintains effective relations with co-workers and stakeholder; works collaboratively with others to accomplish organizational goals; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication including virtual coworkers.
- Diversity: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, religion, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities
- Drive: Is self-directed in one s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
- Result Orientation: Produces a high-quality output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment towards the Vision of the organization.
- Innovation: Focuses on desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making.
Who will QualifyEducation Experience:
- Education - A qualified candidate will have either (i) a bachelor s degree (or a foreign equivalent degree) in Computer Science or a closely related technical field or (ii) MBA / MCA / MS
- Experience -
- 18+ years of relevant Application Management Services (AMS) in one of the major ERP (SAP/Oracle/MS etc.) systems with exposure to managing Command Centre Capability building would be an advantage.
- Must have led team size of 80 to 100 technical / knowledge resources.
- 5+ years of demonstrated experience in building capabilities, driving Innovation / operations excellence, and managing Governance.
- Must be hands on with program management with metrics and dashboards.
- Experience with risk management and a track recording of successfully managing risk across a complex operating environment (specific experience doing this in a global setting preferred).
- Working knowledge of ITIL methodology and case management.
- Automation and AI focus is added advantage.
Additional Skills:
- Excellent interpersonal, presentation and communication skills - verbal written.
- Ability to work calmly and professionally in high pressure situations.
- Ability to think critically and learn quickly to enable educated decision making.
- Open, direct, and informative management style; the ability to develop relations based on trust, confidence and respect.
- Ability and willingness to work in challenging and dynamic environments, and to see through challenges by being on the solutions side.
Employment Type: Full Time, Permanent
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What people at Rimini Street are saying
Principal Manager salary at Rimini Street
reported by
1
employee
with 18
years exp.
₹52.2
L/yr - ₹57.8
L/yr
78%
more
than the average Principal Manager Salary in India
View more details
What Rimini Street employees are saying about work life
based on 132 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Rimini Street Benefits
Submitted by Company
Implementing Minimum 4 Weeks of Fully-Paid Parental Leave for All Rimini Parents Condensed Work week flexibility Personalized Premium Healthcare for Your Unique Needs
Submitted by Employees
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Rimini Street Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
Rimini Street India Operations Private Limited
1st Floor, Tower A
Ananth Info Park, 39
Hi-Tech City, Madhapur
Hyderabad-500081, Telangana
India
Hyderabad / Secunderabad, Telangana
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