Sales Executive

Ridown Technology Pvt. Ltd.
Role:

Sales Executive

About Us: We are a leading provider of home broadband services, offering high-speed, reliable internet to customers across the UK. Our mission is to deliver exceptional connectivity experiences to households, helping them stay connected with the world around them.

Role Overview: As a Sales executive, you will be responsible for managing and growing the relationship with our UK customers by selling our home broadband services. You will focus on delivering a high level of customer satisfaction while driving new sales, upselling, and cross-selling broadband packages. The ideal candidate must have excellent communication skills, a consultative approach to sales, and a passion for delivering top-notch customer service.
Key Responsibilities:

• Sales & Account Management:
• Actively managed UK-based accounts, ensuring customer retention and satisfaction
• Identify and pursue new business opportunities by proactively reaching out to potential customers
• Effectively communicate the benefits of our home broadband services to prospective customers
• Sell broadband packages and services that best meet customers' needs, ensuring the best possible deal for each individual
• Upsell and cross-sell additional products and services based on customer requirements
• Lead Generation & Prospecting:
• Identify and approach potential customers through inbound and outbound calls, emails, and other communication channels
• Follow up with leads generated through the sources
• Qualify prospects and understand their broadband needs to propose the most suitable service offerings
• Sales Targets & Reporting:
• Achieved monthly and quarterly sales targets set by the Sales Manager
• Track and report sales activity, customer interactions, and pipeline progress
• Open for regular feedbacks on customer trends
• Customer Relationship Building:
• Develop and maintain strong, long-lasting customer relationships through regular communication and follow-ups
• Provide approach and solutions based on customer needs and feedback
• Resolve customer issues and complaints in a professional and timely manner, ensuring customer satisfaction
• Collaboration & Teamwork:
• Work closely with the customer support, sales, and teams to ensure seamless service delivery
• Collaborate with colleagues to share knowledge and best practices to continuously improve sales performance

Key Skills & Experience:

• Proven experience in sales, preferably in the telecoms or broadband industry
• Strong understanding of home broadband services and the UK market & customers
• Excellent communication and negotiation skills, both written and verbal
• Strong customer service orientation with the ability to build lasting relationships
• Ability to manage a pipeline and close sales effectively
• Target-driven with a passion for meeting and exceeding sales goals
• Self-motivated with a proactive, results-oriented attitude

Desirable Attributes:

• Previous experience in B2C sales or account management, ideally in a tech or broadband setting
• Knowledge of broadband products, internet speeds, and customer requirements
• Familiarity with the UK telecoms market and industry trends
• Ability to work independently and as part of a team
• Flexible and adaptable in a fast-paced sales environment

Why Join Us:

• Competitive salary with performance-based commission
• Access to continuous training and career development
• Join a dynamic, fast-growing company with a strong reputation in the market
• A friendly, supportive team environment

Join Our team:
If you're passionate about sales and helping customers find the right broadband solutions, we'd love to hear from you.