Senior Executive - Delivery

Roles And Responsibilities

• Shadow Delivery Managers in ensuring timely and accurate delivery to P1 and P2 clients as per contractual obligations. 
• End-to-end ownership of operational tasks including planning, coordination, execution, reporting and issues resolutions.
• Plan delivery activities based on contractual obligation in consultation with Account Managers and Delivery managers 
• Highlight any scope creep for projects. Plan and execute mitigation plans for the same.
• Work closely with other teams like Engineering, Solutioning, and Platform during the requirement gathering and documentation phase to understand and establish the scope of projects
• Develop reusable SoPs for standard operational tasks and figure out easy ways to automate and optimise them. Ensure that SoPs are implemented right by the concerned teams. 
• Perform resource allocations and workload assignments according to delivery requirements.
• Report delivery status on a daily/weekly/monthly/ quarterly basis for leadership and for delivery/account managers.
• Serve as primary/secondary point of contact for customer deliveries and concerns in assigned accounts
• Automate key repetitive tasks with an emphasis on reducing the man-hours required by the delivery team

Must Have Skills

• 3+ years of experience managing project activities to high standards and agreed timelines
• Good understanding of website or mobile app development technologies like HTML, Javascript, CSS, Python, API Integration, etc.
• Good understanding of server/storage configuration, API Integrations, deployment, and configuration
• Should have experience working with clients for at least 1 year
• Proven track record of building positive and productive working relationships with customers and team members
• Ability to analyze and troubleshoot delivery issues in a timely fashion
• Ability to identify process improvements to achieve cost-effectiveness and time-saving
• Should have good communication skills (verbal and written) in English
• Excellent knowledge of Excel, PowerPoint, Word, etc

Essential Personal Attributes:

• Must be a strong relationship builder with experience within managing all stakeholders
• Interest in emerging technologies like Conversational Bots, Voice Technologies, AI-enabled solutions
• Ability to multitask and prioritize work to meet timeframes
• Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
• Ability to communicate technical information to non-technical colleagues and clients.