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Account Specialist
Reuters News
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Account Specialist plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service.
Hybrid Work Model: Work from Office Twice a week
About the Role :
- Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
- Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
- Track and manage all customer renewals, ensuring timely and accurate processing.
- Prepare and send out quotes, contracts, and other necessary documentation.
- Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
- Provide regular updates to the sales team and management on sales, renewal status and performance metrics
- Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
- Analyze customer data to identify trends and opportunities for improvement
- Maintain and update customer information in the CRM system
About You :
- Education: A bachelor s or master s degree in business management, or a relevant field, with a strong academic record and a demonstrated ability to apply theoretical knowledge in real-world settings.
- 3+ years experience in account management, retention & renewals, sales, or a related field.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and sales tools, driving utilization of tools and process training
- Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
- Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying / prioritizing / selecting alternatives and then implement.
- Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.
- Ability to work effectively with cross-functional teams.
Employment Type: Full Time, Permanent
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based on 2 employees
Flexible timing
Monday to Friday
International travel
Reuters News Benefits
Gymnasium 
Cafeteria 
Work From Home 
Soft Skill Training 
International Relocation 
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