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Analyst-Marketing
Resy
posted 2mon ago
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Job Description
Lead, coach and develop a team of Account development executives to achieve individual and team targets.
Monitor and manage the team s performance against the KPI s by regular reviews with the team.
Develop and implement strategies to drive billings growth and net promoter score for the portfolio.
Designing an optimal contact strategy for the portfolio using multiple channels of communication.
Deepening our share of wallet in the portfolio via upsell, cross sell, industry wise spend expansion and generating referrals.
Working closely with stakeholders to design and execute engagement and spend stimulation programs, curate events and delight offers for the portfolio.
Analyze the portfolio to identify key trends and growth opportunities.
Working closely with risk management, customer service and product management to build innovative solutions that drive net promoter score.
Manage and monitor team productivity and optimize processes to increase efficiency.
Provide Regular Feedback and performance evaluations to the team members.
Ensure compliance with company policies and procedures.
Skills Required:
Proven experience in managing a large team of high performing and experienced team members.
Understanding of sales and marketing strategies specific to the credit card industry to drive usage, retention, and customer experience.
Ability to analyze data related to credit card usage, customer behavior and market trends.
Strong leadership qualities to motivate and coach the team, set goals and monitor performance.
Excellent presentation skills, to be able to present to senior leaders
Excellent communication and interpersonal skills.
High customer orientation and ability to manage escalations as the role deals with sensitive customers.
Sharp attention to detail to drive process excellence.
Managing multiple stakeholders.
Minimum Qualification:
Candidate should have at least 5+ years of overall experience and 2+ years of experience in managing teams.
Preference to MBA and Post graduate candidates.
Should have exposure and strong understanding of credit card industry and competition products.
The incumbent should not be on any level of counseling at the time of applying.
The incumbent should have a performance rating of G3L3 or better in the last review.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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