Senior Lead Analyst

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Purpose of the Role:

The ICS Operational Excellence Reporting CoE has responsibility for the design, implementation, and assessment of the operational risk framework within International Card Services (ICS) consistent with AXP s risk mission and in full compliance with risk management policies, risk limits, and applicable regulations. This position will be responsible for producing and publishing business conduct metrics reports to senior leadership team and compliance teams within the required SLA. This individual will work closely with Business Self Testing teams as well as the teams across ICS to ensure accuracy and timeliness of MIS and reports for Senior leaders.

Responsibilities:

Deliver periodic and ad hoc reporting against key business testing and monitoring to support management s awareness and response to control improvements

Perform comprehensive analysis both qualitative and quantitative and development of dashboard reporting for senior leadership, compliance teams and bank

The individual needs to be able to generate insights and conclusions from data. They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction. They should also have the ability to work collaboratively with the business units in analyzing data to enable the business to mitigate the operational risks identified.

Report Monthly Dashboard, Scorecard, and ensure data integrity in all reporting.

Critical Factors to Success:

Timely delivery of reporting with complete accuracy, quality, and integrity.

Strong time management skills and a proven ability to consistently deliver on preset timelines

Minimum Qualifications

• Graduate/Bachelors degree

Preferred Qualifications

• Excellent knowledge of Tableau, Advanced Excel functions, PowerPoint and VBA

• Strong written and verbal communication skills, including the ability to interact with multiple leadership levels

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities