Applications Support Specialist - Troubleshooting (5-9 yrs)

Role : Application Support Specilist

Location : Mumbai, India

Notice Period : Immediate Joiners Preferred ( Serving Notice / 30 Days)

Experience Required : 5 to 9 years

Shift Timing : 9PM - 6AM

Job Description :

We are seeking experienced and dynamic Application Support Specialists to join our team in Mumbai. You will be responsible for providing high-level support for our applications, ensuring smooth operation, troubleshooting issues, and driving improvements. The ideal candidates will have a strong technical background, a proactive approach to problem-solving, and the ability to work in a fast-paced environment.

Key Responsibilities :

- Provide day-to-day application support, including troubleshooting and resolving issues related to our applications.

- Manage incident and problem management processes & maintain up-to-date documentation and knowledge sharing across teams, also ensuring timely resolution and communication with stakeholders.

- Collaborate with development teams to identify and resolve application issues.

- Monitor application performance and implement necessary improvements.

- Proficient in support and maintaince of relational databases, primarily SQL Server and PostgresDB.

- Work closely with cloud service providers, particularly AWS, to manage and support cloud-based applications.

- Utilize collaboration and project management tools like Jira and Confluence to track and document issues, changes, and project progress.

- Participate in Agile processes, leveraging frameworks such as Kanban, SAFe, or SCRUM to manage workflows.

- Continuously improve application performance and reliability through proactive monitoring and optimization.

Required Skills and Qualifications :

Technical Proficiency :

- Strong experience with relational databases (SQL Server, PostgresDB).

- Hands- on experience with Snowflake .

- Hands-on experience with cloud services, particularly AWS (certification is a plus).

- Experience in programming languages like Java and Python is an advantage.

Incident & Problem Management :

- Proven experience in managing incidents and problem resolution processes.

Collaboration Tools :

- Proficiency in using Jira, Confluence, and other project management tools.

Agile Methodologies :

- Good understanding or experience with at least one common Enterprise Agile frameworks such as Kanban, SAFe, or SCRUM (certification is a plus).

Communication Skills :

- Excellent written and oral communication skills in English.