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62 Replicon Jobs
System Administrator II
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
System Administrator II
Replicon
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Actively monitor end-user support queues and follow up on unresolved tickets to ensure timely and satisfactory resolution.
- Production Application Monitoring, Administration, and Technical Support: Oversee the health and performance of applications, proactively addressing any issues and maintaining optimal functionality.
- Tier-2 Application Issue Triage Resolution: Skillfully manage complex application issues, coordinating with Tier-1 support and escalating to higher tiers or vendors as necessary.
- Database Administration: Manage and optimize database systems, ensuring data integrity, performance, and security.
- Server Maintenance Support Activities and Patching Processes: Conduct routine and emergency maintenance on servers, applying patches and updates to ensure systems are secure and up to date.
- Vendor Escalation and Coordination: Consult with external vendors to resolve issues and ensure SLA adherence.
- Business Application Operational Support (Dev, Test, Prod): Provide comprehensive support across various environments, ensuring smooth operations and transitions between development, testing, and production stages.
- Precisely document processes and procedures, ensuring their active use and timely update in the Knowledge Base.
- Partner with peers and other departments (to include IT Service Desk, IT Network Operations Center, and Tier 3 engineering teams) to drive process improvement efforts and improve operating capabilities and metrics for the Systems Operation Center functions.
Employment Type: Full Time, Permanent
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Replicon Benefits
Work From Home Health Insurance Job Training 
Cafeteria Stock Options or Equity 
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