Reliance Jio Hiring for Senior Digital Repair Specialist @ Chennai Location
Experience -: 1 to 3 Years
Location -: T.Nagar & OMR Location.
CTC -: Upto 3.50 lacs PA.
Interested can please share your profile at dilli.c@ril.com / whats app at 93634 11567
Role & responsibilities
- Interact with customers on handset, other Mobility/Fixed devices,related issues.
- Troubleshoot devices & defects.
- Handle devices,related queries.
- Record job entry in Customer Relationship Management portal.
- Upgrade software of devices.
- Assemble / dismantle smartphones (unibody/duo body.,
- Repair handsets by changing screen, speaker, mic, camera etc.,
- Repair handsets by PCB swap, sub-PCBA/charging connecter replacement,etc.,
- Deposit of cash collected through service.,
- Verify devices for exchange,
- Inspection of FTTx devices,
- Job role requires travel to various touch points as planned/as &,when required.,
- Train/Support/Supervise extended service touch points at own stores,and engage them in Device Service Delivery,
- Adhoc responsibilities include mandatory participation in activities,rolled out from time to time viz. attending to the complaint calls,pertaining to SLP devices & related support systems at own sites &,sites, Out-calling due for recharge base; coaching set of Jio Associates,and enhancing their participation & productivity (sell-out & activation.
Preferred candidate profile
- Customer focus
- Good communication skills,
- Problem solving.
- Spares operations knowledge.
- Handset repairs knowledge of CRM systems
Interested can please share your profile at dilli.c@ril.com / whats app at 93634 11567
Regards
Dilli Babu C
Human Resource
Employment Type: Full Time, Permanent
Read full job description