Operations Executive

Role & responsibilities

Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts

• Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with

1 development program per year.

• Identify & resolve Service delivery issues in coordination with the Branch Manager
• Ensure customer complaints are resolved as per complaint management SOP and update

the Root Cause in iCABS to ensure proper ticket closure in time.

• Analyse customer complaints- CO- service-wise and improve the skills of identifi

Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis

• Compliance and closure of audits non-conformities w.r.t. service operations (Internal /

External)

• Track and optimize material consumption as per SRF, Cost sheet and SOW and report

deviations to the line manager

• Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are

available in branch, and near expiry materials are used firs

• Track and monitor materials consumption to ensure branch material consumption within

the target.

• Maintaining Optimum Stock Level and Ensuring Indents are raised after checking

requirement and stock.

• Monitor and drive service productivity and efficienc
• Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB

using rAuditor

• Ensure Service leads are submitted by all technicians as per the target
• Monitor & report to Line Manager on input costs at all major sites as per gross margin

agreed & discuss action plans to bring it within limits.

• Actively drive Service & Product Leads for assigned technician group within service area by

on the job coaching to create density of customers.

• Encourage technicians to plan their leaves in advance to curb absenteeism
• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line

Manager on day to day basis

• Report any deviation that could impact service quality or productivity of technicians like-

overcommitments, recommendation regarding night service, additional visits, covered area

mismatch, etc.

• Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.

Preferred candidate profile

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of

pest management or service industry is desirable.

• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or i

equivalent)

Perks and benefits

Up to 25000(Gross)