SMIFS LIMITED - Relationship Manager (3-4 yrs)

Designation: Elite Relationship Manager

Location: Delhi ,Mumbai

Job Description:

About the Role:

- We are looking for a dedicated and dynamic professional to manage and enhance relationships with our most valuable high-net-worth clients. As the Elite Client Relationship Manager, you will serve as the primary contact for exclusive clientele, ensuring their financial and service needs are met with unparalleled professionalism and personalized attention.

- If you have a strong background in high-touch client service, exceptional communication skills, and a passion for delivering a luxury experience, this role is for you!

Key Responsibilities:

- Exclusive Client Management - Act as the dedicated service representative for our top-tier (Gold) clients, providing proactive support and ensuring a seamless experience.

- Cross-Department Coordination - Work closely with different business units to fulfill client requests such as:

- Personalized financial reports & portfolio statements

- Exclusive market insights & financial event updates

- Invitations to premium networking & social events

- Real-time balance and account information

- Reactivating Dormant Clients - Reach out to inactive high-value customers, fostering engagement and scheduling wealth management consultations.

- High-Value Client Servicing - Handle complex client interactions with discretion, patience, and professionalism, including engaging with high-profile or demanding individuals.

- Multi-Tasking Excellence - Juggle service calls, generate reports, coordinate deliverables, and engage with clients simultaneously.

Who Should Apply?

- Customer Service Experts Preference will be given to candidates with experience in premium financial service roles, such as the credit card service division of American Express or luxury banking.

- Outstanding Communicators Strong verbal and written English skills with impeccable diction, a positive tone, and a client-first approach.

- Client-Centric Professionals Ability to provide VIP-level white-glove service, ensuring clients feel valued and prioritized.

- Emotionally Intelligent Individuals High EQ (Emotional Quotient), demonstrating empathy, patience, and the ability to manage diverse client personalities.

- Tech-Savvy Executives Proficiency in MS Word, Excel, PowerPoint, and CRM tools to track and manage client interactions effectively.

Why Join Us?

- Engage with Ultra-High-Net-Worth Clients Work with some of the most prestigious individuals in the financial world.

- Access Exclusive Networking Opportunities Be part of elite financial and social circles, gaining insights into market trends and premium events.

- Work in a Growth-Oriented Environment We invest in our employees success, offering career progression and learning opportunities.

- Be a Part of a Prestigious Brand Join a company known for excellence in financial services and wealth management.