Technical Author

Job Description: Technical Content Creator

Required Skills and Experience:

• 5+ years of experience in technical documentation, preferably within a product-based company.
• Proven experience with Zendesk for creating layouts, templates, and other content elements.
• Hands-on experience in developing online help, release notes, user guides, and other technical content.
• Exceptional oral and written communication skills with the ability to write clear, concise, and accurate documentation.
• Strong writing skills, with the ability to explain complex concepts in an easy-to-understand manner.
• Develop and maintain in-depth product knowledge and domain expertise.
• Proficient in HTML5 and CSS, and able to collaborate effectively with UI designers for tweaks and changes in templates and layouts.
• Demonstrable ability to create clear, crisp, and user-friendly documentation. Willingness to share work samples.
• Collaborate with SEO teams to ensure content is easily discoverable by users.
• Work closely with developers, testers, and product managers to understand product requirements and changes, filtering out non-essential inputs.
• Comfortable working in a dynamic environment with shifting requirements and priorities.
• Ability to engage with Irish/UK audiences and respond promptly to queries or feedback.
• Technical acumen to troubleshoot and offer solutions for documentation challenges.
• Ability to work independently, manage multiple assignments, and meet deadlines.
• Adaptable to changing requirements and able to take on new tasks quickly.

If you are passionate about creating high-quality technical content and thrive in a collaborative, fast-paced environment, we would love to hear from you!

Perks and benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Collaborative and innovative work environment.
• Chance to work on cutting-edge SaaS solutions for the accounting industry.