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Reizend IT Consultants

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3.2

based on 27 Reviews

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10 Reizend IT Consultants Jobs

Technical Support Engineer

Reizend It Consultants

 · 

3.2

 based on 27 Reviews

3-8 years

₹ 7 - 9L/yr

Thiruvananthapuram

1 vacancy

Technical Support Engineer

Reizend IT Consultants

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Analytical Chemistry Bigquery

Job Description

  • TECHNICAL SUPPORT ENGINEER
  • Experience Required
  • Technical Support Engineer with 3 years of experience
  • We are looking for a proactive & highly skilled Technical Support Engineer to provide exceptional technical support to overseas projects, working in rotational shifts to ensure 24/7 availability. This role involves troubleshooting complex issues across cloud platforms, networking, application architectures, and DevOps toolchains. The ideal candidate should be self motivated, a collaborator, agile and a continuous learner.
  • Key Responsibilities
  • 1. Provide technical support and troubleshoot issues related to cloud platforms and services such as Fargate, ECS, DynamoDB, BigQuery, SNS etc.
  • 2. Understand the problems by consuming logs and metrics from various sources using the services such as CloudWatch, Prometheus, Grafana, Loki, Alert Managers and Splunk etc.
  • 3. Analyze and resolve networking challenges, including load balancers, API gateways, reverse proxies, ingress controllers, and service-to-service communications.
  • 4. Work on issues related to client-server communications, firewalls, and virtual machines.
  • 5. Collaborate with DevOps teams to manage and troubleshoot toolchains like Docker, Kubernetes, Jenkins, Ingress Controllers etc.
  • 6. Act as the first point of contact for technical queries and escalate issues when necessary.
  • 7. Liaise with development and operations teams to identify root causes and resolve incidents effectively.
  • 8. Document troubleshooting steps, solutions, and maintain a knowledge base for recurring issues.
  • 9. Collaborate with cross-functional teams to implement best practices for monitoring and incident response.
  • 10. Participate in shift handovers and provide timely updates on ongoing issues.
  • Technical Skills
  • Cloud Platforms and Services
  • 1. Experience or hands on knowledge working with Fargate and ECS for managing and troubleshooting containerized workloads.
  • 2. Proficiency with DynamoDB and BigQuery for analyzing data and take decisions based on the analysis.
  • 3. Hands-on knowledge of SNS for debugging message delivery issues and integration workflows.
  • Monitoring and Logging Tools
  • 1. Proficiency in CloudWatch Logs, Loki, and Splunk for consuming and analyzing logs to identify and resolve issues.
  • 2. Experience or hands-on knowledge with Prometheus and Grafana for analysing metrics using dashboards and monitoring system health.
  • 3. Knowledge of Alert Manager for configuring and managing alert escalation.
  • 4. Ability to interpret metrics from various sources and create actionable insights.
  • Networking and Security
  • 1. Strong understanding of load balancers (e.g., ALB, NLB) for distributing traffic and troubleshooting connectivity issues.
  • 2. Knowledge in API Gateways like AWS API Gateway or NGINX for managing API traffic.
  • 3. Knowledge of reverse proxies and ingress controllers (e.g., NGINX Ingress, Traefik) for managing internal/external traffic.
  • 4. Understanding service-to-service communications, including DNS, HTTP/HTTPS, and gRPC protocols.
  • 5. Experience or hands-on knowledge with firewalls, security groups, and IAM roles for secure communications.
  • 6. Troubleshooting skills for VM-related issues in platforms like AWS EC2 or equivalent.
  • DevOps Toolchains
  • 1. Proficiency with Docker for managing container images and runtime debugging.
  • 2. Strong understanding of Kubernetes concepts of managing deployments, ingress setups, and pod-related issues and related troubleshooting commands and mechanisms.
  • 3. Knowledge of CI/CD pipeline building tools such as Jenkins, GitHub Actions, ArgoCD for building, deploying, and managing automated pipelines.
  • 4. Understanding of Ingress controllers (e.g., NGINX, Traefik) and SSL termination for secure routing.
  • Troubleshooting and Incident Management
  • 1. Strong problem-solving skills to identify root causes using logs, metrics, and system-level debugging.
  • 2. Ability to document detailed troubleshooting steps and solutions for recurring issues.
  • Collaboration and Communication
  • 1. Ability working with cross-functional teams (DevOps, development, and operations) to resolve incidents.
  • 2. Skills in effective and proactive communication to escalate issues and provide updates during shift handovers.
  • 3. Proficiency with tools like Slack, JIRA, Confluence, or Google Workspace for collaboration and issue tracking.
  • Salary Package- 7-9 LPA

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Technical Support Engineer roles with real interview advice

    People are getting interviews at Reizend IT Consultants through

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    What people at Reizend IT Consultants are saying

    What Reizend IT Consultants employees are saying about work life

    based on 27 employees
    77%
    86%
    31%
    100%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Reizend IT Consultants Benefits

    Job Training
    Soft Skill Training
    Work From Home
    Team Outings
    Free Transport
    Child care +6 more
    View more benefits

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