Regional Collection Manager

Role & responsibilities

• Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers
• Manage the overall collection and portfolio risk management structure through the optimal mix of:
• In-house collection team
• Recovery agencies
• Additional interventions like legal, civic authorities, etc.
• Ensure the process compliance across internal and external team members
• Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc.
• Manage team and region performance
• Work closely with CM and other stakeholders like business, operation, legal and compliance
• Highlight variance in previous months performance.
• Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours
• Ensure timely Crisis Management.
• Ensure coverage of portfolios through regular reviews.
• Daily monitoring of all groups for the locations assigned
• Ensure locations targets are aligned to targets for Pan India
• Location travel as and when required for review and to ensure performance
• Target to achieve monthly targets for all assigned locations and monitor performance
• To ensure minimal flows to higher buckets / Group
• Monitoring of Bucket movement within each group
• Update feedback trails on system and sending daily collection reports to the concerned reporting head.
• To regularly visit delinquent customer / merchant for the updating of overdue amounts
• To effectively manage all customer/ merchant related complaints and issues.

Preferred candidate profile

• Team Management and Field Executives
• Experience in handling mass data volumes
• Should be presentable with good communication skills.
• Should have knowledge of the Collection Process.
• Professional approach towards the Customer.
• Ability to command authority but humble and sincere in behaviour
• Good convincing skills
• Aware of Collection Code of Conduct
• Handled Hard buckets/Post-dated cheque cases of Large Ticket size
• Should have relevant work experience; with the latest stint being in collections
• Good data management, analytical and team management skills.
• Proficiency in local language for the region is essential