Relationship Manager

Relationship Manager

Location: Noida Sec 63

Qualification: MBA- Minimum 2 years experience in direct customer handling

B.TECH - Minimum 4 years Experience required in direct customer handling

Salary package: 6.5 LPA

Job Summary: The ideal candidate will be the point of contact for customers. This candidate will keep schedules, and provide feedback, documentation and information to facilitate team activity. They will also work closely with sales teams to maximize performance.

Key Responsibilities

• Coordinate sales teams
• Assure quality of sales-related equipment and update if necessary
• Monitor the team's progress, identify shortcomings, and propose improvements
• To consolidate reports of day-to-day sales activities of respective zone
• Organized and possess a high level of administration ability to effectively manage paperwork
• Coordinating with customers for pre and post-dispatch formalities
• Follow-up for payment as per agreed terms
• Utilize company resources to develop a filing system that keeps all active sales files in digital and hard copy form.
• To meet customers after the finalization of the order and discuss all terms & conditions in front of the person so that no confusion will be there at the time of final payment collection
• Develop strong customer relationships through appropriate client communication and the use of Professional, Courteous and Ethical Interpersonal Interaction
• Ability to do multitask

Skills-

• Well-organized with an aptitude in problem-solving
• Exceptional communication, negotiation, and problem-solving capabilities
• Proficiency in customer relationship management (CRM) tools
• Analytical skills to interpret data and make informed decisions.
• Ability to work under pressure and maintain a customer-first attitude.

Key Competencies:

1. Customer Focus: A deep understanding of customer needs and expectations.

2. Empathy: Handling sensitive situations with care and professionalism.

3. Accountability: A results-oriented approach to meeting organizational goals.

4. Adaptability: Flexibility to handle dynamic situations and client expectations.

Benefits:

• Competitive salary package up to ₹6.5 LPA.
• Health insurance and other benefits.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.