Specialist - HR Shared Services

Role: Specialist - HR Shared Services

Location: Bengaluru
Department: Human Resources

Shift: Flexible to work in Global Shifts

About MarketStar

At MarketStar, we believe in fostering growth for our clients, our employees, and the communities we serve. With over 35 years of experience, we have been delivering outsourced B2B demand generation, sales, customer success, and revenue operations solutions for some of the most innovative technology companies worldwide. Our commitment to career development, mentorship, and community support through the MarketStar Foundation makes us a leading employer of choice, recognized for our award-winning workplace culture.

With a global presence spanning the USA, India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, our 3,000+ employees are united by our six core values, driving our shared success. We are excited to have you apply to join the MarketStar family and explore how we can help you grow your career.

Position Overview

The HR Shared Services Specialist plays a critical role in delivering high-quality HR services to employees across our global operations. This role is responsible for managing a wide range of HR administrative functions, ensuring seamless execution of HR processes, and contributing to an exceptional employee experience. The ideal candidate is detail-oriented, organized, and passionate about providing excellent service in a fast-paced environment.

Key Responsibilities:

• HR Administration: Manage day-to-day HR operations, including employee data management, HRIS updates, and maintaining accurate employee records.
• Employee Support: Serve as a point of contact for employee inquiries related to HR policies, benefits, payroll, and other HR-related topics, ensuring timely and accurate responses.
• Process Improvement: Identify opportunities to streamline and enhance HR processes for efficiency and improved service delivery.
• Compliance: Ensure compliance with local labor laws and regulations, as well as company policies, by maintaining accurate documentation and adhering to established procedures.
• Collaboration: Work closely with HR Business Partners, Payroll, Talent Acquisition, and other cross-functional teams to support various HR initiatives and projects.
• Onboarding and Offboarding: Assist with the onboarding process for new hires, ensuring a smooth transition into the company, and managing offboarding tasks for departing employees.
• Reporting and Analytics: Generate HR reports and provide data analysis to support decision-making and strategy development.
• Training and Development Support: Assist in the coordination and delivery of employee training programs, including scheduling, communication, and tracking participation.

Qualifications:

• Bachelors degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in HR administration or HR shared services.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Strong understanding of HR processes, policies, and employment laws.
• Exceptional organizational and time management skills.
• Excellent communication and interpersonal skills, with a customer-service orientation.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Strong analytical skills with a focus on accuracy and attention to detail.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development within a global organization.
• A supportive, inclusive work environment where employees are valued and empowered.
• Access to training, mentorship programs, and leadership development initiatives.
• Community involvement through the MarketStar Foundation.

Join our team at MarketStar and help us drive growth and success for our clients, our people, and our community. We look forward to discussing how we can support your professional journey.