Manager -Sales Operations

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Working knowledge of data analysis and performance/operation metrics
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Oversee customer support processes and organize them to enhance customer satisfaction

• Bachelor s degree in Business, Engineering, Marketing, or a related field, MBA an asset
• A minimum of 3-5 years experience in a similar management role
• A minimum of 3-5 years experience in an OM role managing a team of 75 people or more
• Managed multiple projects at the same time
• Hands-on experience in setting and managing budgets
• Advanced knowledge of Microsoft Excel and the Google Suite
• Excellent written and verbal communication skills
• Experience applying Lean and Agile methodologies and tools in a service environment
• Previous experience successfully implementing new tools and technologies

Key Skills

• Exceptional communication skills and interpersonal skills
• Emotional intelligence
• Coaching skills
• People Management
• Ownership Accountability
• Teamwork Collaboration
• Decision making
• Root cause analysis recurrence prevention
• Behavioral management
• Customer Focus

• Constant Learning and an entrepreneurial growth mindset
• Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility
• We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks
• An opportunity to be associated with the world s leading brands as clients
• To be a part of an organization with more than 60% of homegrown Leaders
• Customized training programs that are catered to personal and professional development
• We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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