Operations Manager, Rufus & Alexa Shopping

At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from I want that to thats on the way in a matter of seconds. We are seeking the industrys best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life.
We are seeking an Operations leader to join and lead our Rufus & Alexa Shopping Operations team. The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.

Key job responsibilities
Work with stakeholders across the globe to transition processes and run it on an ongoing basis
Own and drive operational and business goals/metrics for the team owned
Manage the team of Managers and ensure high service delivery and execution
Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals
Establish & drive business communication and reviews with senior stakeholders
Set a high-quality bar and continuously reinforce a culture of quality and innovation
Own the budgeting for the team
Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team.


About the team
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages Any bachelor s degree with 7+ years of operations management experience with at least 3+ years of managing 20+ employees.
Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
Excellent communication (written & oral) skills and detail oriented
Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment
Proven ability to manage multiple, competing priorities simultaneously.