Customer Support Executive

The Role:-

One of the core values at Refyne is driving customer excellence. We believe

that to succeed long-term, its critical to develop a mind-set focused on

providing superior customer experience.

We are looking for an enthusiastic and dedicated customer experience

specialist to enhance our customer experiences. You will be tracking all

points of customer engagement, addressing customer queries, and

identifying ways to improve our customer services

What you'll do:-

• Handle inbound and outbound calls.
• Identify customers needs, clarify information, research the issue at

hand and provide solutions.

• Work in coordination with the internal support teams to ensure quick

resolutions.

• Document any feedback received from the customers for review by

the product team at a later stage.

• Label the queries we receive from customers under divergent tags to

understand what drives support.

• Identify and resolve pain points for end-users in coordination with

the rest of the Customer Experience team.

• Track relevant support metrics and prepare reports for the purpose of

quality assessment.

What were looking for

• 2 to 3 years work experience in customer experience.
• Proficient in English, Hindi, Tamil, Telugu, and Kannada.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.