Prepare for Your Redaptive Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
13 Redaptive Jobs
Customer Care Specialist
Redaptive
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Redaptive is seeking a highly motivated and experienced Customer Care Specialist to join our team. In this role, you will work directly with customers to resolve their issues and ensure their needs are met with Redaptive s solutions. You will use your excellent communication skills, empathy, customer-first problem-solving skills, and attention to detail to deliver best-in-class support experiences for Redaptive customers. You will partner with internal and external stakeholders to identify opportunities and implement changes to make the customer care processes more efficient and effective.
Job Responsibilities
- Customer Support :
- Empower the Customer Care team to efficiently address customer issues on a larger scale by effectively communicating with customers, resolving their issues, answering their questions, and assisting them with their needs.
- Resolve customer issues effectively and promptly, demonstrating empathy and a sense of urgency.
- Track and communicate updates and status related to ongoing customer issues.
- Provide RMA support as needed, working with product manufacturers to ship out warranty and non-warranty parts.
- Account Management :
- Maintain and manage client accounts, ensuring all information is up-to-date and accurate.
- Develop strong relationships with clients, understanding their needs and preferences.
- Build a deep understanding of our customers needs and ensure a high level of customer satisfaction.
- Collaboration :
- Effectively collaborate with teams across Redaptive to find the best solutions for customer issues.
- Collaborate with vendors and internal stakeholders to solve customer needs and drive improvements in the customer experience.
- Work closely with the Finance team to prepare and submit service billings and invoices as defined by individual customer contracts.
- Provide support to ancillary teams to process certificates of insurance requests, subcontract paperwork, permits, schedules, etc.
- Provide parts ordering and P.O. creation support as needed.
- Process change order requests for our vendors.
- Continuous Improvement :
- Capable of addressing ambiguous problems by proposing, designing, and implementing effective solutions, and proficient in directly communicating with customers to independently resolve their issues.
- Stay updated on industry trends, best practices, and Redaptive s product offerings.
- Participate in training and development programs to enhance customer service skills.
- Contribute to the development of customer service policies, procedures, and standards.
- Identify opportunities to standardize and optimize existing processes.
Job Requirements
- Strong customer empathy. You are passionate about all thing s customer service related.
- Build a deep understanding of our customers needs.
- Maintain a strong sense of urgency to promptly resolve customer issues.
- Adaptable, flexible to changing priorities and excellent problem-solving abilities.
- Organized with an eye for detail. Follow-up and drive tasks to completion.
- Excellent presentation, analytical, written, and verbal communication skills.
- Take ownership and demonstrate accountability for assigned tasks.
- Skilled in identifying opportunities to standardize and optimize existing processes.
- Passionate about Redaptive s mission to transform the way resources are consumed, making buildings better for people, the planet, and the bottom-line.
- Have an ergonomically correct and functional work-from-home workstation set up; amenable to a hybrid of working from home and in an office setting in Pune, Maharashtra.
Education and Experience
- 5+ years of experience of working in a customer support environment.
- Experience providing support to the Lighting, HVAC, electrical, building engineering, metering, or other related industry preferred.
- Experience with Salesforce, Sitetracker, Asana, and Microsoft Suite is highly preferred.
#LI-TD1
Employment Type: Full Time, Permanent
Read full job description
What people at Redaptive are saying
What Redaptive employees are saying about work life
based on 24 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Redaptive Benefits
Work From Home 
Free Transport 
Education Assistance 
Soft Skill Training 
Health Insurance 
Compare Redaptive with
Siemens Gamesa Renewable Power Private Limited
Compare
TP Central Odisha Distribution
Compare
Ohmium
Compare
Saatvik Green Energy
Compare
Freyr Energy Services
Compare
ZunRoof Tech
Compare
Ayana Renewable Power
Compare
Loom Solar
Compare
Smart Joules
Compare
Everrenew
Compare
Linxon
Compare
Oriano Clean Energy
Compare
INSPIRE CLEAN ENERGY
Compare
Reconnect Energy Solutions
Compare
Cygni Energy
Compare
Lithion Power
Compare
Fluence
Compare
Grew Energy
Compare
Oorjan Cleantech
Compare
Skilancer Solar
Compare
Similar Jobs for you
Customer Care Specialist
1-3 Yrs
Pune
Customer Service, Salesforce, Customer Support +7 more
HR Intern opportunity with Redaptive, Pune - Software Product Company!
0-1 Yrs
Pune
HRIS, Microsoft Office Suite
Senior Netsuite Consultant opportunity with Redaptive Inc, Pune.
7-12 Yrs
Pune
Automation Testing, Inventory Management, Record to Report +6 more
Financial Planning and Analysis Specialist (FP&A)
6-9 Yrs
Pune
Financial Modelling, Cash Management Services, Cash Flow +2 more
Software Architect Opportunity - Redaptive, Software Product company !
10-16 Yrs
Pune
AWS, Java, Snowflake +4 more
Process Design Expert
2-5 Yrs
Pune
Customer Service, Operations, Market Research +7 more
FP&A Specialist
3-6 Yrs
Pune
Software Configuration Management, Excel, Financial Analysis +7 more
Solar Engineering Associate
2-3 Yrs
Pune
Electrical Engineering, Data Analysis, Excel +5 more
Finance Associate - FP&A
9-12 Yrs
Pune
Excel, Financial Modelling, PowerPoint +6 more
Business Development Representative
0-2 Yrs
Pune
Salesforce, Social Media Marketing, CRM +4 more
Share an Interview