Customer Service Engineer (After Sales Engineer), Indore - MP (India)

Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.

2. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.

3. Service and Repair : Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.

4. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.

5. Documentation: Maintain accurate records of technical support, service, and repair activities.

6. Collaboration: Work closely with sales, manufacturing, and RD teams to resolve customer issues and improve product performance.

7. Continuous Improvement: Identify areas for product improvement and provide feedback to the RD team.