Senior Software Engineer - Java and AI

About the Job:

Red Hats Customer Experience & Engagement (CEE) team seeks a software engineer looking for AI adventure. CEE houses Red Hats Customer Support and Service teams who provide customers and partners with the help they need to resolve their problems with Red Hat products quickly.

Reporting into the Project Management & Operations team, this role will collaborate with a group of dedicated and volunteer associates on AI-assisted improvements to CEE workflows, from design and incubation through to delivery and maintenance. In this position, you will work closely and flexibly with a global team, and collaborate with individuals and partner teams from across the organization.

What you will do

• Collaborate with a small team of motivated, results-oriented developers, data scientists, project managers, volunteers, and stakeholders to design and incubate AI-assisted workflow improvements.
• Collaborate with partner engineering teams on the development and refinement of support-related AI use cases outside the support ecosystem.
• Contribute to the development and maintenance of related infrastructure, including back-end and front-end development of end-user applications and access to AI models, to meet end-user and enterprise security requirements.
• Participate in workshops and training sessions to familiarize end users with developed functionality.
• Write clean, quality code.
• Pivot quickly in a dynamic environment that is part of a rapidly-evolving domain.
• Tackle large and small projects alike, from end-to-end solutions to bug-fixing.
• Troubleshoot software quality, security, and reliability issues.
• Document software code, features, and training guides.

What you will bring

• Minimum five years of experience in software development or other experience demonstrating relevant domain mastery.
• Bachelors degree in computer science, computer engineering, or a related technical field.
• Excellent understanding of Java core concepts and object-oriented programming.
• Experience with Java SE (17+) and Python 3.
• Experience with JavaFX and open-source version control systems such as Git desired.