Site Reliability Engineer - IT AI Platforms

What will you do:

• Working with live systems and coding automation
• Build and manage our large scale infrastructure and platform services, including public cloud, private cloud, and datacenter-based
• Automate cloud infrastructure through use of technologies (e.g. auto scaling, load balancing, etc.), scripting (bash, python and golang), monitoring and alerting solutions (e.g. Splunk, Splunk IM, Prometheus, Grafana, Catchpoint etc)
• Design, develop, and become expert in AI capabilities leveraging emerging industry standards
• Participate in the design and development of software like Kubernetes operators, webhooks, cli-tools
• Implement and maintain intelligent infrastructure and application monitoring designed to enable application engineering teams
• Ensure the production environment is operating in accordance with established procedures and best practices
• Provide escalation support for high severity and critical platform-impacting events
• Provide feedback around bugs and feature improvements to the various Red Hat Product Engineering teams
• Contribute software tests and participate in peer review to increase the quality of our codebase
• Help and develop peers capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on-call schedule, supporting the operation needs of our tenants
• Practice sustainable incident response and blameless postmortems
• Work within a small agile team to develop and improve SRE methodologies, support your peers, plan and self-improve

What will you bring:

• 3+ years of experience of using cloud providers and technologies (Google, Azure, Amazon, OpenStack etc)
• 1+ years of experience administering a kubernetes based production environment
• 2+ years of experience with enterprise systems monitoring
• 2+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
• 2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred
• 2+ years of experience delivering a hosted service
• Demonstrated ability to quickly and accurately troubleshoot system issues
• Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
• Demonstrated comfort with collaboration, open communication and reaching across functional boundaries
• Passion for understanding users needs and delivering outstanding user experiences
• Independent problem-solving and self-direction
• Works well alone and as part of a global team
• Experience working with Agile development methodologies
• Bachelor's degree in Computer Science or a related technical field involving software or systems engineering is required
• Hands-on experience that demonstrates your ability and interest in Site Reliability Engineering
• Experience programming in at least one of these languages: Python, Golang, Java, C, C++ or another object-oriented language
• Experience working with public clouds such as AWS, GCP, or Azure
• Collaboratively troubleshoot and solve problems in a team setting
• Experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.) and some experience working with complex distributed systems
• Demonstrated ability to debug, optimize code and automate routine tasks
• Basic understanding of Unix/Linux operating systems.