Customer Service Specialist

PURPOSE OF THE JOB.

To Bring in greater value addition to the business through operation as a media by collaborating, communicating, with various internal and external stake holders of the business such as Logistics, Finance, marketing, and external vendors/partners related to operations.

All the responsibilities we'll trust you with:.

Key Responsibilities.

Order Management:.

Ensure that orders are 100% captured through Sales order entry Tool.

Coordinate with modern trade team for all order to delivery processes.

Pre dispatch plan with regional logistics and sales teams Coordinate with 3PL & regional teams on dispatches scheduled for Finished Goods & Promotional.

Coordinate with distributors for discrepancies in orders.

Dispatch route planning & achieve vehicle utilization above 80% Sales planning & execution.

Reporting and Processes: Ensures that Processes are executed as per Standard Organizational policy.

Maintain the track sheet for Modern Trade direct and Customer service metrics.

Ensures proper documentation for movement of Goods.

Month/Year end closing, execution.

Daily forecast Vs Sales report which focuses on daily track of the business in connection with Inventory.

A consolidated perhaps compact sales order to invoicing cycle report to stake holders.

Stock audit.

VISIT material management: Promotional material deployment & reverse logistics from market.

Coordination with trade marketing and sales on Promotional material deployment.

Marketing Cell Management: Ensuring the proper documentation is provided in time for marketing cell operations.

Ensuring that returns are managed and documented, and system data is hygienic.

Audit to stock and Promotional material in the marketing cell.

Cross functional interaction: Interactions with marketing on the movement of material for events and the return of material Connecting with Logistics on stock and Promotional material movements Interactions with trade marketing and sales on the movement of stock and Promotional materials where necessary.

Your areas of knowledge and expertise that matter most for this role:.

EDUCATION AND QUALIFICATIONS.

Any Graduate/Postgraduate.

EXPERIENCE.

3 + yearsexperience as customer service, Order to Cash,.

ERP Knowledge 1 to 2year.

Preferably SAP.

KNOWLEDGE AND SKILLS.

Strong communications skills (verbal and in writing).

Advanced skills in Excel.

Excellent Telephone Skills.

Work under pressure, good time management.

Ability to multitask is essential.

Proactive, empathetic, patient.

Continuous improvement mindset.

Proficiency in SAP SD and MM modules.

Strong understanding of the order process and billing.

Knowledge in warehousing and transportation.

The description of this job offer is intended to collect the information necessary to identify, in a general and non-exhaustive manner, the general characteristics of the position, with the aim of allowing those who wish to apply and participate in the selection process to do so with full legal guarantees.

You are also informed that Red Bull India Private Limited (?Red Bull India) will treat your application and those of other candidates with full respect for current legislation and fundamental rights; in particular, equal treatment and non-discrimination.

Likewise, those who wish to start the process are informed that no rights can be expected as a result of this job offer.

Please note that Red Bull India never asks for information unrelated to the job application process, such as bank or credit card data and never charges any fees to apply to any jobs.

It has been brought to the attention of Red Bull India that certain individual/s posing as a ?HR Executiveof Red Bull India are fraudulently enticing unsuspecting candidates with fake job offers at Red Bull India by using fake appointment letters and/or interview letters in return for money, at times terming such money as a ?refundable security deposit.

Please be informed and cautioned that Red Bull India does not have any association with such individual/s and never charges prospective employees any money for hiring purposes.

People receiving any such communications requesting money should not act on them and are instead encouraged to report such individual/s to Red Bull India.

Red Bull India will not be responsible to anyone acting on an employment offer not directly being made by Red Bull India.

Red Bull India reserves the right to take legal action, including criminal action, against anyone attempting to misuse the brand name, brand logos and the names/designations of our employees for illegal and unauthorized activities.

For .

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