Red Apple Technologies - Delivery Head (10-25 yrs)

Delivery Head - Role Description

Purpose

The purpose of this role is to own the end-to-end Enterprise Delivery Organisation at Red Apple Technologies, be a guide and coach for the agile teams to achieve the desired OKR's/Goals for the Enterprise Business Unit.

The purpose of this role is to ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

You can learn more about our services here:

https://www.redappletech.com/

Red Apple Technologies is an offshore Gaming & Mobile Applications Development Company based in India since 2010 and on course of international expansion.

We are specialized on a broad range of 2D & 3D Games, Mobile Application Development and an assortment of ingenious entertainment assets.

Responsibilities:

- Delivering a WOW experience to the customers and the team, deciding and implementing critical business decisions to make it happen !

- Responsible for the gross margin for the business unit.

- Performing resource allocation and workload assignment according to delivery requirement

- Analyse customer's requirement, set delivery priorities and make schedule adjustments to meet delivery goals.

- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

- Responsible to recruit, hire, train, and supervise delivery team members.

- Responsible for implementing OKR's for the business unit.

- Coach/Guide to help Agile teams achieve their Goals/OKRs

- Ensure that team maintains high level of competence and operational excellence

- Responsible for negotiating contracts, delivery rates for new and existing customers.

Responsible for scouting new vendors, and negotiating contracts for software development and allied services.

- Recommending methods of improving the processes and seeing that actions are implemented on time to deliver a wow experience.

- The Head of Delivery will be an escalation point and accountable for the service delivery of the business unit.

What skills do you need to perform your role?

Skills Required:

- Understanding of agile, scrum, kanban, scrumban, and related project management frameworks and techniques

- Understanding of design thinking, product management, SDLC, release plan process

- Good technical understanding and experience in

- Cloud Concepts: IaaS, PaaS, SaaS and related offerings from GCP, AWS, and Azure

- Development Concepts: Java, Node, Angular, React, Flutter

- DevOps Concepts: CI/CD, IaaC, Code Repo, Quality Gates, Docker, Containers, Kubernetes, and related topics

- Data Centre Concepts: Networking, Security, Application High Availability, Virtualization, Databases, Disaster Recovery, Business Continuity Management

- Open source Concepts

- Extensive background in managing and delivering complex projects throughout the agile lifecycle

- Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe

- Project planning and progress monitoring, including budget control and milestone control

- Estimating, Budgeting, forecasting, and cost management for various software projects

- Understanding of Account Receivable and Account Payable Processes

- Worked on tools like Jira, Confluence, Miro, Mural, Google Sheets to manage the project deliveries

- Proficiency in leading both physical and virtual teams

- Experience in dealing with third-party-provided services

- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

- Experience in providing accurate and regular reports to the management on the performance of the service delivery.

- Having a Startup mindset and experience of working in a Startup culture

- Experience of working with Small, Medium, and Large Corporate customers

- Experience of scaling technical teams up and down as per business need

- Experience of process management or ownership is preferred.

- Experience managing multiple projects simultaneously, facilitating status meetings, and presenting to large groups.

- Should be able to work in CET/CEST timezone with flexibility to cater to other timezones on a need basis

Qualifications:

- Minimum of 4 years of experience in owning and running Enterprise Delivery Organisation

- Minimum of 8 years of Project or Program Management experience.

- Minimum of 4 years of Scrum experience and/or managing projects using Agile Development methodology.

- Should be a BE / BSc (Engg) / BTech.

Culture Fit:

- Honesty and Integrity

- Accountability toward the work owned

- Deliver WOW experience in every human interaction