Analyst - Customer Support (1-2 yrs)

Recruiterflow is a bootstrapped and profitable SaaS startup working with 1000+ recruitment agencies and 10,000+ recruiters globally. We are a CRM built for recruitment agencies that helps them be more productive. We have been focusing on revenue and profitability before it became an "in-thing to do for startups".

- We are a remote company and have been growing from strength to strength since our launch in November 2017. We are still a small team of 50+ and are completely bootstrapping the growth of Recruiterflow.

- We are looking for multiple Customer Support Analyst to assist our customers with technical problems when using our products and services.

- Customer Support Analyst responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

- To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.

- Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Job Timings: Rotational day and night shifts.

Location: Remote.

Responsibilities:

- Provide excellent customer service to clients by answering questions, resolving issues, and providing support.

- Work with a team of other support associates to provide a consistent and high-quality level of service.

- Stay up-to-date on the latest products and services so that you can provide accurate and informative support.

- Use a variety of software and tools to track and manage customer interactions.

- Work independently and as part of a team to meet deadlines and goals.

Qualifications:

- 1-3 years of experience in customer support.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong problem-solving skills.

- Proficiency in Microsoft Office Suite.

- A desire to provide excellent customer service.