Receptionist

Job Description: Floor Manager (Receptionist)

Location: NEXA Premsons Hazaribagh

Role Overview:

We are seeking a dynamic and professional Floor Manager (Receptionist) to be the first point of contact for our customers and visitors. The ideal candidate will handle customer interactions with warmth and efficiency, manage database calling, and generate insightful reports using DMS software. A tech-savvy individual with strong communication skills and a pleasing personality will excel in this role.

Key Responsibilities:

• Customer Interaction: Welcome and greet customers/visitors with a positive and professional attitude. Serve as the face of the organization, ensuring a pleasant and efficient reception experience.
• Database Calling: Conduct customer follow-ups, enquiry updates, and promotional outreach calls. Maintain and update customer records in the database.
• Reports Generation: Use DMS (Dealer Management System) software to generate accurate and timely reports. Share insights with relevant teams for decision-making and performance monitoring.
• Administrative Support: Handle daily operations related to reception and office management. Coordinate with other departments to ensure seamless office functionality.
• Excel Proficiency: Use MS Excel for creating, managing, and analyzing data sheets, and reports.
• Communication: Effectively communicate with customers, team members, and management. Resolve basic queries and escalate concerns when necessary.

Required Skills:

• Excellent verbal and written communication skills.
• Proficiency in MS Excel and familiarity with other office tools.
• Ability to generate and analyze reports using DMS software.
• Tech-savvy and adaptable to using new software and tools.
• Strong interpersonal skills with a pleasing personality.
• Ability to multitask and handle a high-pressure environment with professionalism.

Preferred Qualifications:

• Bachelor's degree or equivalent
• Prior experience in customer service, reception, or front office roles is an advantage