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RBL Bank

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39 RBL Bank Jobs

Support Engineer

7-10 years

Mumbai

1 vacancy

Support Engineer

RBL Bank

posted 2mon ago

Job Role Insights

Fixed timing

Job Description

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution

Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Engineer roles with real interview advice

Top RBL Bank Support Engineer Interview Questions

Q1. What are current technical skills and what are frequency to deal with new tools and automate existing manual process.
Q2. How to handle major incidents due to any unforseen issue.
Q3. What are statutory and regulatory guidelines.
View all 10 questions

What people at RBL Bank are saying

Support Engineer salary at RBL Bank

reported by 4 employees with 1-2 years exp.
₹2.2 L/yr - ₹5 L/yr
50% less than the average Support Engineer Salary in India
View more details

What RBL Bank employees are saying about work life

based on 3k employees
55%
41%
46%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

RBL Bank Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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